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FAQS

HOW DO I BECOME A STOCKIST?
Please click the link here 
 
IS THERE A MINIMUM ORDER AMOUNT FOR AN INITIAL ORDER?
Initial orders are minimum £300.00 with £6.00 carriage fee. 
 
CAN ORDERS BE LESS THAN MINIMUM AMOUNT AFTER INITIAL ORDER?
Yes, special customer orders are always welcomed. Top up orders vary from £50 upwards.
 
CAN I SEND DIRECT ORDERS TO MY CUSTOMER?
Certainly. We can offer drop shipping from £3.99 postage per customer order.
 
WHAT IS THE PRICE OF POSTAGE?
All orders over £300.00 include free shipping. Orders below this amount are priced between £3.99 - £6.00 depending on goods ordered. 
 
MY CUSTOMER HAS SAID THEIR JEWELLERY IS FAULTY, WHAT DO I DO?
Please email stockists@orlijewellery.com for a returns form.
 
WHAT POINT OF SALE DO YOU OFFER?
We provide every new stockist with the following: A4 Frame, A6 Frame, Posters A4 & A6, Orli Branded Sign & Polishing cloth. A1 posters are also available available upon request. Prices start from £10
 
I REQUIRE MORE POINT OF SALE GOODS, WHAT CAN YOU DO? 
We can create bespoke posters to any size & provide online materials for your website.
 
CAN JEWELLERY BE MADE TO MEASURE? 
Of course. We can make jewellery to any length or style. Please contact us via stockists@orlijewellery.com
 
CAN I ADD TO MY ORDER?
Should you require to add any items to your order please create this through your wholesale account. 
 
WHAT COMES WITH MY JEWELLERY ORDER? 
Your order will include all ordered jewellery, Orli branded pouches to store the jewellery, Care Cards & With Love Cards. 
 
WHAT WARRANTY COMES WITH THE JEWELLERY?
Orli Jewellery comes with1 year warranty. 
 
HOW DO I BECOME AN  EXCLUSIVE STOCKIST IN MY AREA?
To become an exclusive stockist you must make two orders a month over £100 and we can guarantee no stockists within a 19 mile radius.
 
DO YOU OFFER STAFF TRAINING?
Of course. If you wish to further your knowledge of Orli Jewellery please get in touch and we would be delighted to have a video call with you!